metal&gin | (a weblog by craig t mackenzie)

I promised myself i wouldn’t write a post about twitter, mainly because it’s what every wannabe digital tosser is talking about, but i failed. whatever. sue me.

So last week my internet connection went down. FAIL. Annoyed i called VirginMedia (our cable provider) and was played a message that there was a fault in our area. Fair enough, these things happen.

Over the next few days it went up and down, and the message was updated. Annoying, but at least they’re being honest about it. Eventually our connection dropped all together, nothing. absolutely zero bit’s of internet flowing through our tubes, so i called them again, no message related to our area.

Weird.

I stayed on the line and got through to an arrogant, annoying, condescending wanker. Being that you have to have an IQ lower than that of a half eaten banana to work as a “technical support” call center rep it was no wonder he told me i had no internets due the fact i’m using an apple router (WRONG).

So i was pissed. I did a twitter search for virginmedia (on my iPhone) to see if anyone had any tips. What did i find? @virginmedia I decided to ask the question re: my internets, and what pursued was a few tweets back and forth, an email or two, and in less than 24 hours our internet was back to normal.

I’m ecstatic.

I’m not sure if @virginmedia is a group of people and i got lucky, or if it is just one guy (a great guy called Alex Brown) but it’s turned me from an about-to-ditch-this-bitch hater to an oh.my.gods.i.love.you.thank.you.so.much lover.

If you have issues with your virginmedia stuffs, tweet @virginmedia and it’ll get sorted much, much faster.